Reset Password for Engineering Assessment Account
If you need to reset password for engineering assessment account access, this FAQ explains the usual steps, common issues, and what to do if you cannot get back in. CBA Pro supports candidates in Canada who use the CertNova platform for assessment access, sign in help, and account recovery.
How do I reset password for engineering assessment account?
Go to the login page and look for the password reset or forgot password link. Enter the email address tied to your engineering assessment account, then follow the reset email instructions. If the email does not arrive, check your junk or spam folder first.
Why am I not getting the password reset email?
The most common reasons are a typo in the email address, a full inbox, or a delay from your email provider. It can also help to check whether your account was created with a different email address, such as a work or school address. If you still do not receive it, try again after a few minutes or contact support through your CBA Pro account.
What email should I use to reset password for engineering assessment account?
Use the same email address that was used when the engineering assessment account was created. That is usually the email tied to your registration or invitation. If you are not sure which email was used, check your original assessment messages or any registration confirmation from CertNova.
Can I reset my password if I forgot the email for my account?
Usually, password reset only works when you know the account email. If you do not remember the email, look for old assessment emails, calendar invites, or messages from your employer, school, or testing contact. If needed, CBA Pro can help you confirm the right sign-in path.
How long does the password reset link stay active?
Reset links are often time-limited for security. If you wait too long, the link may expire and you will need to request a new one. Use the link as soon as you receive it, especially if you are trying to access an engineering assessment with a deadline.
What if my new password still does not let me sign in?
Make sure you are entering the new password exactly as set, including any capital letters, numbers, or special characters. Also confirm that you are signing in to the correct account and not a different CertNova profile. If the problem continues, try clearing your browser cache or using another browser.
Can I reset password for engineering assessment account on my phone?
Yes, you can usually complete the reset on a phone or tablet. Open the login page, request the reset link, and finish the steps from your mobile email app or browser. If the page is hard to use on mobile, try a desktop browser for the final sign-in.
What should I do if I keep getting an invalid password message?
Double-check that Caps Lock is off and that you are using the current password, not an older one. If you recently changed your password, the new one replaces the old one right away. If the message continues after a reset, request a fresh reset link from the login page.
Is my engineering assessment account the same as my CBA Pro account?
In many cases, your assessment access is tied to your CBA Pro or CertNova sign-in, but the exact setup can depend on how you were registered. If you received an invitation, use the account linked to that invitation. When in doubt, start at the CertNova home page and follow the sign-in prompts.
Where can I create a new account if I do not have one yet?
If you have never registered, you may need to create an account before you can access an engineering assessment. Use the sign up page to get started. After registration, keep your login details in a safe place so you can reset the password later if needed.
Who can help if I still cannot reset password for engineering assessment account?
If the reset steps do not work, CBA Pro is the right place to start for account and access help. Have your full name, the email tied to the account, and any assessment invitation details ready. That makes it easier to verify your account and get you back into the system.